Returns & Exchanges

At MOGU, we want you to love your style. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn items with original tags attached into their original packaging or a sturdy shipping box.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your package.

4

Drop Off and Refund

Drop your package at any authorized carrier location; your refund will be processed to the original payment method within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing