Frequently Asked Questions

Everything you need to know about your MOGU shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days for domestic orders. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number as soon as your order is dispatched.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.

What payment methods do you accept?

MOGU accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.

Are your materials sustainably sourced?

Quality and ethics are at our core. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes. Detailed fabric information can be found under the 'Sustainability' tab on each product page.

Can I change or cancel my order?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.